Forum Discussion

KBKB's avatar
KBKB
User
2 years ago

Company File Confirmation

contiuesly  getting lof off from MYOB Account right plus. 

in past 6 month i have already aclled and emnailed over 5 times to get confiramtion code

no explanation 

time is getting wasted every time 

who is responsilbe for this ?

why no one cares about thier customers and fix this problem> unless theywant us to move to xero or alternative

 

Kevin

1 Reply

Replies have been turned off for this discussion
  • Hi KBKB 

     

    If you are struggling to confirm your company file I would recommend taking a look at Help Article: Activation and confirmation errors in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

    Should you still be able to unable to confirm your file would you mind sending me a private message with the following information - can be found by selecting to Confirm later

    • The serial number of the product -  Setup>>Company Information
    • The company file ID - Help>>About AccountRight
    • The version of the software you are - Help>>About AccountRight
    • If you are on AccountRight Classic (v19 or below) - the Company file code