Hi Tracy8,
Thanks for your post.
My apologies for the late response. Since you have tried the given suggestion in the forum, which is reconciling the account at a future date and undoing it after, it still did not work. We might need to investigate this further. I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
We're looking forward to your response.
Kind regards,
Shella
Hi Tracy8,
Thanks for the update.
My apologies for the late reply. It seems that transactions are still marked as reconciled even after they undo the reconciliation. This issue seems to be particularly prevalent when doing manual bank entries and not using bank feeds. This issue seems to be particularly prevalent when doing manual bank entries and not using bank feeds.
As a workaround, many users, like yourself, have resorted to doing manual bank reconciliations on a spreadsheet. We appreciate your work in the background dealing with the issue.
Please be informed that we will be closing this thread now. If this issue persists or if you encounter it again, feel free to reach out or start a new post. We're happy to assist you further.
Kind regards,
Shella
