Match Bill to Bank Transaction - Statement Text Error
I have created a bill and made a payment to the supplier. The payment appears on my bank feed and when I match the transactions I can find the bill and it balances to the cent. However, when I hit save I get an error message saying "You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Text."
I don't pay electronically out of myob and don't know why the program thinks I am doing this. I have tried to put information in statement text on the contact (not sure what information it needs as the bank transaction description is longer than the statement text box will accept).
How can I stop this error and match the billl and bank transaction?
Hi greg10
Thank you for posting.
As Victoria1975 suggested, we need to check on how your file was set up. This Help Article Managing linked accounts is useful in knowing more information about linked accounts.
What we could do is check the linked accounts for electronic payment and make sure they are on the electronic clearing account. After making sure that the Bank account for electronic payments is already on the electronic clearing account, we could try and match the bank transaction again.
If you need further assistance or the issue still persists. Feel free to reply to this thread.
Best regards
Genreve.
