Forum Discussion

SusanA's avatar
SusanA
Cover User
2 years ago
Solved

Super

Hello I am trying to pay the compnay super and keep getting a message "Whoops, something went wrong" It looks like this service is unavailable right now.  Please try again later. This was the same ...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi pugs1967 SusanA VictoriaB1,

     

    Thanks for your posts. 

     

    Resolving this with another client, it seems it is in fact due to fund changes. The client I was assisting has processed the contributions in smaller batches (fund-by-fund) to identify the employee/s or fund causing the error. I would also recommend doing this, then asking the affected employee to contact their fund regarding any changes. 

     

    Do let me know how you get on, and perhaps update this thread on which fund was affected in your case, to assist other users in the same situation. 

     

    SUPERWRAP - PERSONAL SUPER PLAN was the identifed fund causing the error in the other case I was looking into.

Sam_R's avatar
Sam_R
Former Staff

Hi pugs1967 SusanA VictoriaB1,

 

Thanks for your posts. 

 

Resolving this with another client, it seems it is in fact due to fund changes. The client I was assisting has processed the contributions in smaller batches (fund-by-fund) to identify the employee/s or fund causing the error. I would also recommend doing this, then asking the affected employee to contact their fund regarding any changes. 

 

Do let me know how you get on, and perhaps update this thread on which fund was affected in your case, to assist other users in the same situation. 

 

SUPERWRAP - PERSONAL SUPER PLAN was the identifed fund causing the error in the other case I was looking into.

SusanA's avatar
SusanA
Cover User
2 years ago

Hello Sam

 

Thank you this has worked - the fund causing the problem is Energy Super.

 

Thanks Again!

  • pugs1967's avatar
    pugs1967
    User
    2 years ago

    Hi All,  This is the notification on Goggle that I didn't receive !!

     

    From Wednesday 14 September 2022 the Energy Super Unique Superannuation Identifier (USI) will close. The new USI will be QLG0001AU. You do not need to notify your employer of this change – we will communicate this change to all employers who pay contributions to us on members' behalf.