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October 2022
October 2022
How can I fix the following error when trying to allocate/match a transaction (zero value)?
"Something went wrong. Check the details entered are correct and try again. An unrecognised error occurred - MatchingTransactions_AmountToShouldNotBeNull"
It is from a foreign exchange transaction in our bank feed.
Thanks
Solved! Go to Solution.
November 2022
November 2022
Hi @US1
Sorry to see that no one has replied to you yet. Are you trying to allocate or match a transaction that has a null value - i.e. $0.00?
If that is the case that is why you are receiving the error message. You will not be able to match this transaction.
If it is not the case, could you respond with a screenshot of the transaction and error message so I can reproduce it from my end?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
November 2022
November 2022
Thank you for your reply.
Yes, it is $0.00 value. Is there any way to remove it from our unallocated transaction list?
November 2022
November 2022
Hi @US1
At this stage, it is not possible for the transaction to be removed as it was sent by the bank. However, the following steps can be done as a workaround so it leaves the unallocated list:
Let me know how you get on and if you have any more questions.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
November 2022
November 2022
Unfortunately in your sugested solution step 2 did not work - the tranaction was still unallocated.
However, I did find an alternative solution
From the bank transactions list I selected the $0.00 transaction which made an "allocate" button appear and I could chose an account from there.
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Jodie-D
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