Reference number in banking

[Gilpy]

Hi,

When I am selecting off (Matching) remittances in my banking feed, the reference (invoice) number is too long and doesn't fit in the cell or field so I can see what the invoice number is.

I have tried zooming in and out in chrome, but it stays the same.

It's only happened since the last "upgrade" a few weeks ago

[LSolutions]

I agree,  I can't see the invoice number anymore either and it makes matching transactions very time consuming.

[Genreve_S · Accepted solution]

Hi @Gilpy 

Thanks for posting. 

The characters that shows up under match transactions in bank transactions is 11 characters while the maximum characters in an invoice number is 13. What we recommend is to edit the invoice number to just 11 characters and omit at least 2 unnecessary zeros and the invoice number will show up in this page. Since the invoice number does go sequential we could edit your next invoice and the following invoice number after that will be sequential. 

Do let us know how you get on and if you require further assistance.

Cheers, 

Genreve. 

[Gilpy]

Thanks for the reply,

It does that many characters automaticly, is there a way to delete the zeros and keep them deleted for future invoices?

[LSolutions]

I agree with Gilpy, the system generates the invoice number, we don't want to have to be changing it everytime because the system has changed how it's displayed in the bank feed.

[JChappy]

I have exactly the same problem, used to be easy.  Now you have to go and in and receive payment, then go back to banking and match the transaction.  Takes so much longer.  All it needs is a little tweak so that we can see the whole invoice reference number.

[LSolutions]

This is good to know that if we remove zeros from the next invoice it will carry on in sequence for the invoices after that, I will be doing this thank you.

[Gilpy]

Thankyou, that has resolved the issue, please inform the telephone help desk, I spent hours on the phone trying to get help, and they had no clue as to how to fix it.