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May 2022
May 2022
hi guys, pretty newbie here with MYOB. Normally no issue on create invoice online and email to client, then when payment in system allocate/match and close invoice.
Haing trouble today when i try to create invoice and try to email, when i click email the invoice, the document doesnt go through and there is pop up msg shows: "Cannot read properties of undefined (reading 'registrationStatus')"
Can anyone help whats going on? doesnt do any setting change, menthly fee pay ontime with no issue.
TQ
May 2022
May 2022
Hi @carmen520lly,
Thanks for your post and welcome to the Community Forum ! I haven't come across this error before, can you please provide a screenshot of that exact error so I can take a look into it.
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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June 2022
June 2022
having same issue.
June 2022
June 2022
Hi @ChiefMouse,
Thanks for your post. We've seen this error to appear when opening a pay item not emailing, so I can investigate this further can you retrieve the Chrome Console errors:
To open the console can be opened using one of these methods
Once you've opened the console:
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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Mark it as a SolutionHelpful? Leave a to tell others