'Something went wrong' on Purchase, Billing

[Lenny0707]

I got a message for 'Something went wrong' when I want to enter Billing, so How to fix up this issue?

[Melisa_D]

Hi @Lenny0707, 

Thanks for your post and welcome to the Community Forum ! If you're still experiencing this error, can you please attach a screenshot of the window you're in along with the error message you receive so I can take a look into this for you. 

[Lenny0707]

HI Melisa

Please find the attached Screenshot for your reference

Thank You

[Melisa_D]

Hi @Lenny0707, 

Thank you for the screenshot. Can you please go to the Accounting tab > Manage linked accounts > Purchases and select an account for 'Liability account for tracking payables'. This is a mandatory linked account to enter bills, if this is missing it can generally cause this error. 

Do let me know how you go.

[Lenny0707]

HI Melisa,

I try this way, go to the Accounting tab > Manage linked accounts > Purchases and select an account for 'Liability account for tracking payables'. This is a mandatory linked account to "2-1140 Accounts Payable"

But the issue still have

Regards

Lenny

[Melisa_D]

Hi @Lenny0707, 

Thanks for the update. Can you please retrieve the Chrome Console errors when this error appears so I can investigate further:

To open the console can be opened using one of these methods

• Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
• Right click on the Chrome window and choose Inspect
• Using the shortcut keys Ctrl + Shift + I(nspect)

Once you've opened the console:

1. Choose the Console tab to view the logs being produced.
2. Right click and choose Clear Console
3. Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
4. You can save the log as a .TXT file and attach it to this thread or please attach a screenshot