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'Something went wrong' on Purchase, Billing

Lenny0707
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'Something went wrong' on Purchase, Billing

I got a message for 'Something went wrong' when I want to enter Billing, so How to fix up this issue?

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Melisa_D
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MYOB Moderator

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Re: 'Something went wrong' on Purchase, Billing

Hi @Lenny0707

 

Thanks for your post and welcome to the Community Forum ! If you're still experiencing this error, can you please attach a screenshot of the window you're in along with the error message you receive so I can take a look into this for you. 

Cheers,
Melisa

MYOB Community Support

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Lenny0707
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Re: 'Something went wrong' on Purchase, Billing

HI Melisa

 

Please find the attached Screenshot for your reference

 

Thank You

 

 

Screenshot (4).png
Melisa_D
MYOB Moderator
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MYOB Moderator

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Re: 'Something went wrong' on Purchase, Billing

Hi @Lenny0707

 

Thank you for the screenshot. Can you please go to the Accounting tab > Manage linked accounts > Purchases and select an account for 'Liability account for tracking payables'. This is a mandatory linked account to enter bills, if this is missing it can generally cause this error. 

 

Do let me know how you go.

Cheers,
Melisa

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Lenny0707
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Re: 'Something went wrong' on Purchase, Billing

HI Melisa,

 

I try this way, go to the Accounting tab > Manage linked accounts > Purchases and select an account for 'Liability account for tracking payables'. This is a mandatory linked account to "2-1140 Accounts Payable"

But the issue still have

 

Regards

 

Lenny

Melisa_D
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MYOB Moderator

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Re: 'Something went wrong' on Purchase, Billing

Hi @Lenny0707

 

Thanks for the update. Can you please retrieve the Chrome Console errors when this error appears so I can investigate further:

 

To open the console can be opened using one of these methods

  • Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
  • Right click on the Chrome window and choose Inspect
  • Using the shortcut keys Ctrl + Shift + I(nspect)

Once you've opened the console:

  1. Choose the Console tab to view the logs being produced.
  2. Right click and choose Clear Console
  3. Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
  4. You can save the log as a .TXT file and attach it to this thread or please attach a screenshot

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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