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AccessSDM's avatar
AccessSDM
User
2 months ago
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Customer invoices not emailing

Hello,

How do I know if MYOB Business Pro has emailed a customer invoice? I have checked the Activity History at the bottom of the invoice after I emailed it, and nothing is there besides 'created' and the date.

 

This keeps happening. Is there a fix for this?

 

Thank you.

Access SDM

  • pippypip's avatar
    pippypip
    2 months ago

    This has been raised before but MYOB not seen to see this as an issue. However. a work around is to simply un check the  Attach invoice PDF button. This forces customers to view and download the invoice online rather than just opening the attached PDF. My problem is that I dont always remember to do this.

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  • pippypip's avatar
    pippypip
    Trusted Cover User
    2 months ago

    This has been raised before but MYOB not seen to see this as an issue. However. a work around is to simply un check the  Attach invoice PDF button. This forces customers to view and download the invoice online rather than just opening the attached PDF. My problem is that I dont always remember to do this.