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AccessSDM
2 years ago
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Customer invoices not emailing

Hello, How do I know if MYOB Business Pro has emailed a customer invoice? I have checked the Activity History at the bottom of the invoice after I emailed it, and nothing is there besides 'created' ...
pippypip's avatar
pippypip
Trusted Cover User
2 years ago
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This has been raised before but MYOB not seen to see this as an issue. However. a work around is to simply un check the  Attach invoice PDF button. This forces customers to view and download the invoice online rather than just opening the attached PDF. My problem is that I dont always remember to do this.

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Purchases","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_ONLY"},"User:user:289691":{"__typename":"User","id":"user:289691","uid":289691,"login":"AccessSDM","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":null,"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-24T19:52:24.630+11:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:862558":{"__typename":"ForumTopicMessage","uid":862558,"subject":"Customer invoices not emailing","id":"message:862558","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:289691"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:862558"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:862558"},"body@stripHtml({\"truncateLength\":200})":" Hello, How do I know if MYOB Business Pro has emailed a customer invoice? I have checked the Activity History at the bottom of the invoice after I emailed it, and nothing is there besides 'created' ...","body@stringLength":"337","rawBody":"

Hello,

How do I know if MYOB Business Pro has emailed a customer invoice? I have checked the Activity History at the bottom of the invoice after I emailed it, and nothing is there besides 'created' and the date.

 

This keeps happening. Is there a fix for this?

 

Thank you.

Access SDM

","kudosSumWeight":0,"postTime":"2024-03-21T13:06:22.748+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:862558_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":333},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:862558":{"__typename":"Conversation","id":"conversation:862558","solved":true,"topic":{"__ref":"ForumTopicMessage:message:862558"},"lastPostingActivityTime":"2024-03-22T14:47:37.124+11:00","lastPostTime":"2024-03-22T14:47:37.124+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:862558":{"__typename":"ModerationData","id":"moderation_data:862558","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:862558_1":{"__typename":"Revision","id":"revision:862558_1","lastEditTime":"2024-03-21T13:06:22.748+11:00"},"ForumReplyMessage:message:862783":{"__typename":"ForumReplyMessage","id":"message:862783","conversation":{"__ref":"Conversation:conversation:862558"},"author":{"__ref":"User:user:289691"},"revisionNum":1,"uid":862783,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"subject":"Re: Customer invoices not emailing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:862783"},"parent":{"__ref":"AcceptedSolutionMessage:message:862648"},"body":"

Thank you,

That seems to work.

","body@stringLength":"43","rawBody":"

Thank you,

That seems to work.

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This has been raised before but MYOB not seen to see this as an issue. However. a work around is to simply un check the  Attach invoice PDF button. This forces customers to view and download the invoice online rather than just opening the attached PDF. My problem is that I dont always remember to do this.

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This has been raised before but MYOB not seen to see this as an issue. However. a work around is to simply un check the  Attach invoice PDF button. This forces customers to view and download the invoice online rather than just opening the attached PDF. My problem is that I dont always remember to do this.

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