ERROR - Register for eInvoicing

[YUNG_JEDS]

Hi there,

I've tried many times to register for eInvoicing but it still gives me the same error "Something went wrong. Please try again or refresh the browser."

Also, we have never used eInvoicing previously. 

Please assist with the way to register for eInvoicing

[pandaproduction]

I too am having the same issues!

[Doreen_P]

Hi All

Thanks for your post, and welcome to the MYOB Community Forum.

Are you still having issues registering to EInvoicing? If yes, please have the other users of the business register. Also, please check your user access if the Owner, Admin and Sales are ticked. Please let us know how it goes on your end.

Best regards,

Doreen

[YUNG_JEDS]

Hi Doreen_P

Yes - My user access is the administrator, and we tried the owner of the business register. Both of us received an error for registering for eInvoicing. Please assist. Thank you.

[pandaproduction]

Hi Doreen

I am the only user and administrator of the account and still having issues.

Many thanks

[Doreen_P]

Hi All

Thank you for updating us.

Since you are the administrator and owner of the file, please try to clear cache and use a different browser when registering to eInvoicing. If it's still not working, kindly send us the console log. To generate the log, click the three dots from the right hand corner of your browser > Select More Tools > Developer Tools > Console log. This will help us a lot in assisting you efficiently.

Best regards,

Doreen