I keep getting this error message when entering some items into an invoice. I also cant edit or make the items inactave.
Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: ee04e4e1-6d4c-46df-b78b-90f25b9e2341.
Any ideas?
Thank you
Hi AlexBint,
Thank you for reaching out. Kindly accept our sincerest apology for the inconvenience that this has caused you. We are aware of an incident report earlier that showed that some users were impacted when using the product. They’re receiving this "Something went wrong" intermittent error while using their account. This issue is now resolved by our hard-working team. You may refer to this link to see the status updates on this issue.
We appreciate your patience. Please reach out to us if you're still experiencing the issue so we can investigate further.
Cheers,
Princess
Thanks for your reply. But sorry its still doing it. Nothing has been resolved as yet.
Hi AlexBint,
Thank you for your response. We understand that you're still experiencing intermittent errors in the system, and we apologize for any inconvenience this has caused. Kindly clear your browser cache and sign in again to your account to see if the issue persists. If you encounter the error again, please let us know and kindly include screenshots. Could you please also verify the last four digits of your serial number so we can collate and raise a ticket for further investigation?
We thank you for your patience and understanding in this matter.
Cheers,
Princess
