Forum Discussion

Tim2020's avatar
Tim2020
Contributing User
3 months ago

Item error

SINCE THE UPGRADE TO THE NEW SYSTEM When i enter some items for invoice it comes up error Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get i...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, Tim2020

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Kindly check if same thing is happening to other users of the file. Also, please try using a different browser to see if the error persists. You can also send us a screenshot of the error message received. Kindly include the window where you received the error. Make sure to remove any sensitive information before posting in the Forum.

 

Best regards,

Doreen

Tim2020's avatar
Tim2020
Contributing User
3 months ago

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 874ab662-c0f6-4ca0-9566-780146e205ee.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: a250d4b1-d4ed-4f41-bd84-1201da418e45.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 7f05c40f-07cf-4dd0-ac1c-ee08f3f2a176.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi, Tim2020

     

    Thank you for providing the requested screenshot.

     

    Were you able to try using a different browser? To see if same things happens. Also, please have other users of the file to log in and enter items to invoice to check if the error message shows up. Please let us know how it goes on your end.

     

    Best regards,

    Doreen

    • Tim2020's avatar
      Tim2020
      Contributing User
      3 months ago

      Hi ,

       Have tried Chrome ,Firefox, Explorer, and Apple,all no go and the other user has the same problems.

       

      Cheers Tim

       

      • gavin12345's avatar
        gavin12345
        Ultimate User
        3 months ago

        Hi Tim2020 

         

        You will likely find there is a field missing somewhere causing the crash. The browser provides little information about cause, unlike the desktop software. The previous version may have allowed the 'missing field' however the current version does not. Check things like all items have a buy/sell tax code, have accounts linked etc. Start with the last item you added to the invoice before the crash.

         

        Regards

        Gavin