lfc123
11 months agoUser
Missing BPAY Payment
A customer has paid via BPAY using the information provided on our invoices. We have yet to receive payment, even though payment was made several weeks ago.
Our customer has provided several forms of documentary proof that payment has been made and that the correct details were entered. The money hasn't bounced back to her, nor has it hit our account.
Has anybody encountered this issue before and how do we find out what's happened to the money?