Hi Capel,
Thank you so much for your post and welcome to the Community Forum!
My apologies for the late response. In this situation, if you've made a BPAY payment and it's not reflecting in your account or hasn't been received yet, there could be several reasons for this. It might be due to the payment not being processed by your bank or financial institution, or perhaps incorrect or missing reference/payment details were entered.
BPAY payments typically take around 72 hours (approximately 3 days) to be credited to the account. If the payment has been deducted from your customer's account but hasn't reflected on your end, we suggest reaching out to your bank or financial institution to verify the payment status
Feel free to post again, we're happy to help!
Regards,
Earl