Forum Discussion

Marc-H's avatar
Marc-H
Experienced Cover User
3 months ago

Remove BUTN Invoice Funding

Hi MYOB.

after my complaining about this issue another user replied with the following : 

 

Butn is owned by MYOB which makes it worse.

It is possible to get it removed, and no one could tell me how it got there or how i opted in to it.

Unless i contact AFCA i would have been stuck on this forum in never never land.

The dont show again was the worst one. Senior Dev's are aware of this thread i mentioned it in my case.

MYOB Case number 01517400 with a Senior Customer Resolutions Specialist, hope it helps someone

 

Maybe you could give this guy a call and he can tell you how to resolve.

 

I replied to the PM from a moderator and submitted our company name and serial number etc to escalate the issue.

BUT - you are clearly aware of the issue, so please stop messing about get it sorted.

 

Do I need to contact AFCA also to get the matter seen to ?

 

 

3 Replies

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  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    3 months ago

    Hey Marc-H ,I could see that one of our customer resolution team members has been in contact regarding the post related to financial advertisement. Our dedicated team is currently investigating the matter and working diligently to identify the root cause of the issue. We appreciate your patience during this process, as we strive to provide the best possible solution. If you have any additional information or questions, please feel free to reach out.

     

    Regards

    Priya

    • CIAF's avatar
      CIAF
      User
      3 months ago

      Meanwhile, every invoice issued we get this bloody pop-up. So unprofessional.

      • USER12312's avatar
        USER12312
        User
        3 months ago

        Should look at the BUTN company seems ever director, finance person, resigns.... something dodgy about that company