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mamak's avatar
mamak
Contributing Cover User
2 years ago

When contact details are updated, it does not feed through to the invoice

Hi MYOB,

 

I created a new contact without knowing/entering their email address.

I then created a new invoice and saved it until I could get their email.

Then I went back and updated the contact with their email address.

 

I then went to email the invoice I had already created, thinking the contact would be updated, but no, the email pop up to send has the email field blank and I have to manually enter it.

 

This is another glich in the new "upgrade".  Surely, any changes made to contact should also update the invoice they are attached to.  Will this be fixed? 

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi mamak 

     

    Sorry to see that no one has replied to you yet. Generally, when you update the contact and then email the invoice, it will bring through the email listed on that contact card.

     

    Could you provide some more details so I can assist you more; has it only happened once or is it happening to multiple cards? Are you able to provide a screenshot of the card and the emailing window with the blank field?


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