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BPAY Needs to be able to be disabled or the charges added on.

Stevo1
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BPAY Needs to be able to be disabled or the charges added on.

BPAY Needs to be able to be disabled or the charges added on.

7 REPLIES 7
ChrisMYOB
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Re: BPAY Needs to be able to be disabled or the charges added on.

Hello @Stevo1 

 

Welcome to the Community Forum.

 

The only way to disable BPAY payments would be to turn off online invoicing as a whole. You can provide your feedback on our website here about not being able to exclude BPAY payments or pass the charges on. 


Kind regards,
Chris

MYOB Community Support

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GEMonster
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Re: BPAY Needs to be able to be disabled or the charges added on.

Chris, disabling the whole online invoicing function is not the solution.

 

BPay fees not being on-charged to customers has been an issue for years, and despite multiple posts on this subject, it still remains.     Please, if the surcharges for BPay cannot be on-charged, just like Credit Cards then we need the option to turn off BPay without affecting online credit card payments.  We pay a monthly subscription to use MYOB, and this issue needs to be solved, not ignored.

ChrisMYOB
1,545 Posts
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Re: BPAY Needs to be able to be disabled or the charges added on.

Hello @GEMonster 

 

Sorry for my delay in responding. 

 

I have passed on the feedback about this.


Have you heard of our AccountRight Ideas Exchange? It's where you can give and vote for other suggestions that go directly to our developers. You might like to add your feedback here too

 

 If you have any further questions about electronic payments, please don't hesitate to ask.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

henry_
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Re: BPAY Needs to be able to be disabled or the charges added on.

Agree with this, we need an option to switch off BPay while leaving the other online payments on.

henry_
Contributing User
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Re: BPAY surcharge

Has there been any update on this? I would also like to see the ability to switch off BPay as a payment option.

ChrisMYOB
1,545 Posts
Former Staff
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Re: BPAY Needs to be able to be disabled or the charges added on.

Hello @henry_ 

 

The feature is not within the software. 

I do not have an ETA on when or if this feature will be implemented. 

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Princess_R
MYOB Moderator
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Re: BPAY Needs to be able to be disabled or the charges added on.

Hi @Stevo1, @henry_,

 

Thank you for sharing your feedback regarding the need for the ability to disable BPAY or add charges. I understand the importance of having such options to meet your needs. Your input is highly valuable, and I want to assure you that we take customer feedback seriously. I will forward your suggestions to the team responsible for feature updates and enhancements. We appreciate your insights and recommendations, as they contribute to making our services better.

 

If you have any more thoughts or if there's anything else you'd like to share, please feel free to do so.

 

Cheers,

Princess

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