Forum Discussion
Hi keziapm
When you Receive Payments manually you select the Customer from a list - MYOB will use that Customer.
When you import, you would assume MYOB identifies the Customer Card based on the customer name you provide. What you will likely find is that MYOB finds the first Card with that name (and it might be a Supplier Card).
Note my earlier question was if you have 2 cards with the same Company Name, not if you have 2 Customer Cards with the same Company Name.
Regards
Gavin
Hi gavin12345 ,
Thank you for the explanation.
I just checked the cards list and I did not find different cards under the same name, every card have unique names attached to it. No customers and suppliers with the same name.
Not sure why the import couldn't work. Can you help me out on this?
Thank you very much
Best regards,
Kezia
- Komal_S2 years agoMYOB Moderator
Hi keziapm
Are you able to attach a sample of the import file here so we can have a look and advise accordingly? Also, can you please double check if every customer entered against an invoice number in the import file matches to the invoice in the software?- keziapm2 years agoContributing User
Hi Komal_S
Here's a chunk of the import file that I have prepared.
The customer's name for the invoices should be correct, as I matched it with the sales database in MYOB.
Please do take a look.
Thank you.
Best regards,
Kezia
- Komal_S2 years agoMYOB Moderator
Thanks keziapm
Can you please also send me your serial number by Private Message, so we can run a script to find out if there's an issue?