MYOB TEAM ADD EMPLOYEES

[MrsTucker]

Hi,

I am trying to add employees but to no avail.

It is just spinning for a long time.

I tried it yesterday & tried again today.

Please advise.

Wendy

[Komal_S]

Hi @MrsTucker 

Can you please confirm what steps have you exactly followed in order to add the employees? Please also send us your serial number and email address by a Private Message so we can check if there are any issues from our end.

[MrsTucker]

Hi Komal,

I managed to add myself to test it out but now I am trying to add all employees.

I have checked all email addresses are correct.

Is there something I have missed?

[Komal_S]

Hi @MrsTucker 

The main thing to check while adding employees is their email address. If they have a valid email address in the Employee card, they should be added. In addition, their pay basis should be hourly. Please follow the steps given below to ensure they are set up as explained:

1. Go to the Card File command center and click Cards List. The Cards List window appears.

2. Click the Employee tab.

3. Click the zoom arrow next to the card of an employee that will use MYOB Team. The Card Information window appears.

4. In the Profile tab, ensure that a valid email address has been entered in the Email field. This will be the same email address the employee must use to sign in to the MYOB Team app.
   

5. If the employee will be submitting timesheets using MYOB Team:

   1. Click the Payroll Details tab.
   2. On the Wages tab, ensure the Pay Basis is set to Hourly. Salary based employees can't submit timesheets using MYOB Team.
      
   3. On the Standard Pay tab, ensure there are no hours recorded. Any hours here will be included in their pay on top of submitted timesheet hours.
      

If nothing works, we will have to check the account from our end, therefore, please send us their email addresses and your serial number by a Private Message.

[MrsTucker]

I have 2 that are on salary.

Could this be the problem & if so I do I take them off the Add Employees list please?

[Komal_S]

Hi @MrsTucker 

Yes, that would be the reason as timesheets cannot be submitted for salaried employees through the app. If you've added them under the Employees tab, they cannot be removed, however, they can be removed from the Locations tab. 

[shortred · Accepted solution]

A suggestion for salaried employees - I have added (duplicated) mine as hourly employees so that I have one system for recording of hours as required by the National Employment Standards. These aren't used for payment of wages as such, but to maintain consistency across all employees for standard prodecure log on and off, leave requests etc.