Unable to expand roster to add hours - urgent help please

[SharonS1234]

Hi There,

I am on my rosters but they wont expand from a single line. I cant see any employees to add their hours. This is an urgent problem. Please let me know what to do asap. I have had this problem from time to time since we started but I now cannot see anything except the header line of the roster. Sharon

[Doreen_P]

Hi @SharonS1234 

Thanks for your post. 

When adding hours to each employee using Roster, if you are in MYOB Team admin portal, go to Roster  > Create roster > There will be a pop up message asking for which location you are doing the roster and the week, then click Add > Once done, you will be able to see the employee name and you can add the number of hours each day included on that week > After that, you may now click on Publish Roster. Let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[Doreen_P]

Hi @SharonS1234 

Please let me know if you still need further assistance regarding this issue. We'll be happy to help.

Best regards,

Doreen