Error 1976/Cannot resolve backlink

[Belinda23]

Hello

When I went to finalise our payroll this afternoon a message popped up saying the file had an error and would not be accepted when uploading file to IRD.  

I tried to cancel the finalising but couldn't and now this Error message window pops up and I can't log back into the payroll???!

How do we fix this, please??

thank you

Sarah

[Jesh_D]

Hi @Belinda23 

Thank you for your post and sorry this has occured for you.

This error can happen if there's a power outage or system crash, and it can in some cases corrupt your Payroll file. To fix this error you'll need to restore your most recent backup. To fix this:

1. Start MYOB Payroll.
2. If you can't start Payroll or you don't see the Welcome window, complete the task Removing the corrupt data then resume these steps.
3. On the Welcome window, click Create a new payroll.
   
4. For the Company Name, enter ABC.
5. Ignore the Serial Number, Tax Year End and Current Month fields.
6. Make a note of what's shown in the Folder field.
   
7. Click OK.

8. In the Payroll Options window, leave all fields blank and click OK.

9. In the Payroll data file activation window, click Cancel.
   

10. Click OK to the message about 90 days left to activate your payroll file.

11. On the Payroll command centre, go to the File menu and choose Restore.

12. Click the ellipsis (…) button.
    

13. Locate your latest payroll back up data and restore.

14. Once restored, go to the File menu and choose Open.

15. You will see 2 copies of your company with different folder names. The one with the folder you noted down in step 6 is the current file. Select the other file and chose Delete.
    

Please let us know how you get on and if you require further assistance.

[Belinda23 · Accepted solution]

Hello Jesh,

Many thanks for your assistance. 

After following your instructions to create a new payroll it seems to be working well!

Kind regards

Sarah