Error posting journal in NZ payroll 2023.1

[Dani0061]

I still havent received an email , and have spent hours on hold on the phone trying to get this sorted. 

[lee23]

OMG, I thought this would have been sorted by now.  I have put off phoning until this week thinking it would be fixed and phone lines wouldn't be so busy.  Guess I thought wrong.  Maybe I will try next week.  Good luck.

[jenniek]

Hi @miikebross 

That means to delete the programme (not your data), re-install and restart your computer. Then re-set the link to get the journal to post.

[miikebross]

Thank you for this information. projectfreetv.onl

  waplus.win

[alexiseayy]

Hope that fixed it for you 

[Dani0061]

This is still not sorted

[Earl_HD]

Hi @Dani0061,

Thank you so much for your post. The reported issue of being unable to export journals from MYOB Payroll has been successfully resolved. An updated installer, version 2023.1, is now available for affected customers. To implement the solution, please follow these steps:
 

1. Backup your data and uninstall your current version of MYOB Payroll.
2. Download the new 2023.1 Installer here.
3. Execute the downloaded .exe file to reinstall MYOB Payroll.

Feel free to post again, we're happy to help!
Regards,
Earl

[Dani0061]

Thank you very much Earl. I have uninstalled and reinstalled hopefully this will work now.

[Earl_HD]

Hi @Dani0061,

You're very welcome, feel free to post again if you have further queries and one of us will be happy to assist you.

Regards,
Earl

[bvr56 · Accepted solution]

The "Error posting journal in NZ payroll 2023.1" was a known issue affecting users of MYOB AccountRight with the New Zealand Payroll extension version 2023.1. This bug prevented journals from automatically posting after processing payroll, causing frustration and manual work for users.

The issue was primarily caused by:

Outdated SDK files: These files facilitate communication between the payroll software and the accounting software. In this case, outdated versions caused compatibility issues. you can use the whatsapp ad

Resolution:

Fortunately, MYOB released a fix in the form of an updated installer containing necessary SDK files. Here's what you can do:

Uninstall current NZ Payroll 2023.1: This step is crucial to ensure a clean installation.

Download the updated installer: You can find it on the MYOB website for your specific version and region. For example, here's the link for the Australian version: https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe

Reinstall NZ Payroll 2023.1: Follow the installation instructions.

Restart your computer: This ensures all changes take effect.