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Anna-UL's avatar
Anna-UL
Experienced Cover User
2 years ago

MYOB Payroll 2023.1 password setup problem

Hello there,

 

I have just upgraded MYOB Payroll to 2023.1 version.  Everytime when the softward started, it asked whether or not I want to set up a password.  This didn't happen to the 2022.1 version, and we didn't have a password. 

 

Since it has been quite annoying everytime when the software starts, I set up a password.  But I can't log in now.  It says "Invalid Password", and the programme closes down without the option to reset password etc..

 

Could you please help with the following? 

 

 1) How can I continue using Payroll without using a password?  OR I can reset the password?

 2) Is the password setup compulsory?  OR there is a way to put "No Password" as default setting? 

 

Would be great if I could sort it out soon due to the Payday Filing requirement by the government.   Could you please email me at my email address regarding the solutions? 

 

Look forward to hearing from you.

 

Many thanks!

 

Regards,

 

Anna

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    • Bullswool's avatar
      Bullswool
      Trusted User
      2 years ago

      Hi.

       

      It prompts me for a password everytime I start the software. I just click No each time.

      • Anna-UL's avatar
        Anna-UL
        Experienced Cover User
        2 years ago

        Hi,

         

        But the problem is now I can't use it anymore.  I have uninstalled and reinstalled Payroll 2023.1, but the problem is still there.  It askes for Password, then says "Invalid Password", and then shutdown.

         

        Is there a way I  can just reinstall Payroll so I can use it as normal again?  I don't mind clicking on "No Password" everytime if need be. 

         

        Many thanks!

         

        Regards   

    • Anna-UL's avatar
      Anna-UL
      Experienced Cover User
      2 years ago

      Hi jenniek 

       

      Thanks for the reply.  Yes, I did say "No", but it still asked everytime when I started Payroll. 

       

      The problem is now I can't use Payroll anymore as it says "Invalid Password".  And there doesn't seem to be a way to reset or check the password.  Payroll just shut down straight away afterwards. 

       

      Best regards,

       

      Anna