georgieh
Experienced Cover User
Joined 8 years ago
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Dashboard super balance incorrect
My AccountRight dashboard says I owe $206.67 in Super. I am 100% sure I don't owe this to anyone, particularly now we are paying super with each pay run. This file has been going for decades, and moved in 2018 from Reckon to MYOB, so it could be an old error that was never rectified (and never will be!). The dashboard would be much more useful if I could see each week that we are back to zero and I haven't missed paying the super on my pay run. Is there any way to clear this back to zero (and for bonus points see where the figure of $206.67 is coming from)?26Views0likes1CommentRe: An unrecognised error occurred - EmployeePayrollDetails_StandardPayListOutOfSync
After another request I finally got an answer on this error message - complete half the task, then save it and re open it. If this doesn't work, go to the desktop, remove the standard pay lines, re enter them and save it. I'm assuming I then go back to the browser and cross my fingers, while risking wasting my time entering all the details only to receive the error message again. That is not a solution - that's a broken system!!! We need easy - just enter the details and press save.84Views0likes0CommentsError message.... and sending a help request leads to silence
Two weeks ago I sent in a query about an error message regarding setting up new employees.... and there has been no response. If there's anyone out there that can look into Case 03277486, it would be appreciated, although it is disappointing that the only way to get things sorted out in MYOB is to put it on a public forum.62Views0likes1CommentCannot set up a new employee if they don't have an email address
On the browser, you cannot complete setting up an employee if they don't have an email address. It's rare, but it happens! So now I have to start over on the desktop... another time waster where the browser is too restrictive. (Note I don't want to send them the details request - ever - as we have another process for that).70Views0likes1CommentRe: An unrecognised error occurred - EmployeePayrollDetails_StandardPayListOutOfSync
Thanks Princess, My last request to the MYOB team (for a different issue) has remained unanswered since the 1st of June.... Case #------- if you have any access to that! Doesn't fill me with much confidence! Georgie190Views0likes1CommentAn unrecognised error occurred - EmployeePayrollDetails_StandardPayListOutOfSync
I am trying to set up a new employee and on the browser, I'm getting this error in the Create Employee screen. Shouldn't error messages actually tell you what the problem is so you can fix it? Would love this solved asap as I need to pay him today and would prefer not to have to start over in the Desktop!281Views0likes5CommentsAllocating payments to invoice from Browser bank feed
I am trying to allocate invoice payments from the bank feed screen on the browser, without having to go out and use "Record Invoice Payment". This is easy on the desktop. Even when I put in the customer name, I don't see any invoices to allocate the money to (see screenshot). Where am I going wrong?101Views0likes1CommentRe: Payment Terms for Suppliers
Another vote for this - sometimes a supplier won't list the due date on the invoice, but there is an arrangement between us and the suppliers. When you are entering 100+ suppliers a week, it is frustrating to have to stop and think, and then work out the due date, when Accountright made it so easy! Another issue that makes the browser nicer to look at, but much slower to use!142Views2likes0Comments