Kathy2
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Joined 6 years ago
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Incorrect terms- Intray create bills
I have always used the desktop accountright and have no trouble creating supplier bills through in-tray function. Of course the in-tray generally reads some saved information such as supplier name and terms (as saved in their card). Recently however, I tried using the browser. When creating bills through the browser in-tray, all the due dates on the supplier bills were automatically saved as 0% 1 net, even though they were long-standing suppliers with different terms set in their cards. It gave me a fright when I saw dozens of 'apparently' overdue bills the following day. When I checked back on the desktop version - yes these suppliers definitely had EOM + 30 days set. On desktop I was able to create the bill successfully with the correct terms recorded, however to use the browser, I have to re-set the correct terms of hundreds of supplier names which is far too time consuming. Why does the saved supplier card information fail to feed through to the browser? Is there a way to prevent this from happening?SolvedBank feed transactions only found at incorrect date
I usually use "Find a Matching Transaction" in bank feeds to match my payments. I click on "Find" and then the appropriate transaction comes up and then I "match & approve." For the last two weeks, there have been several transactions made through batch payments (over the course of the month), which have successfully been paid. These transaction are showing in the bank statements, and recorded in myob with correct dates, however cannot be found or matched in bank feeds unless the date range is extended right to the end of the month. When i visit reconciliation page, the transaction is also showing as the 30th of the month, however if I click on the blue arrow, the payment was definitely recorded on the 13th, 23rd and 24th of the month which is true according to bank statements. The invoice payments under 'find transaction or card transactions are correct dates and match statement dates', however bank register dates are incorrect - showing an eom date in the future. It is only if i click the arrow for transaction details that I can see the correctly recorded date. I wonder if there is a bug within myob? Thank you in advance for any assistance.Solved86Views0likes1CommentRe: MYOB PAY SUPERANNUATION - funds not arrived at employees super funds - 14+ days since payment taken from our bank account
Hi Laura85 and other members, Did you receive any update on this error? We are still experiencing this problem, having made payments monthly, yet no payments arriving in employees fund accounts since December. I have emailed paysuper@myob.com but have not received a response. Did you manage to rectify the situation? Would appreciate help from any fellow myob members with knowledge on the same.75Views1like0Commentspayslip and invoice emails not sending
I am having issues with emails not sending again today. Had the same issue with pay slips not recieved by several employees last week, and thought this was resolved. Today only some of the payslips were able to be sent and invoice emails were not able to be sent either regardless of domain. I have employees and customers contacting me when they have not received their expected email. This is very unprofessional. Please help ASAPSolved702Views1like1CommentBank Feed not finding electronic payroll transaction
I realise that for payroll entries to match the amount on bank feed, they need to be matching exactly. Due to an error I have made a payroll entry (accountright) for the 5th April, however the bank transaction is actually on the 6th. Now I am unable to find the transaction through bank feeds. How can I rectify the situation so that I can balance and reconcile? Reversing the electronic payments warns that the payee/s wage transaction will result in cash payment method. Thanks in advance for your help- 750Views0likes0Comments
no tax fee threshold
I am entering a card file for a new employee who has stated on their tax declaration form that they do not want to claim the tax-free threshold. I have noticed however upon choosing the correct tax table for this employee, that the only option similar is " No tax free threshold + STSL". If anyone could please just confirm that although this employee does not undertake any higher education, that this is still the correct tax table option. I am processing his first pay tonight, so any quick response would be greatly appreciated. Thank you in advanceSolved769Views0likes2CommentsStatement already emailed but still showing as 'to be sent'
I don't usually send out statements, but decided as a one off to send a statement to my customer. I have emailed and printed the statment, however it still remains to be in the '' statements to be printed' and 'to be sent' page. Is there any way to change the status to make it disappear. I don't want to resend the statement. I have tried using advanced options etc but the customer name keeps appearing. There doen't seem to be a way of marking the statement as 'already printed or sent' as we do with invoices. The statment was definitely both printed and sent as it appears in the 'sent email tracking', and I have a printed copy in front of me. Is there any one that can resolve this?Solved706Views0likes1CommentRe: No tax free threshold not calculating
Thanks Gavin for your quick reply. Do you mind just refreshing my memory as to how I can check the 'no tax free threshold' is not exempt'? Sorry, it's been a while. I have ticked/selected payg withholding under taxes in his card file. The no tax free threshold is also selected in the card file. Your help is much appreciated.1.5KViews0likes1CommentNo tax free threshold not calculating
I have a new employee who will work minimal hours for us as a secondary job. I have selected no tax free threshold as required, but for his first weekly pay gross $210 No tax ($0) was calculated. I believe $46 tax should be deducted. Have I missed something on his card setup? Tax deductions for our other employees who do claim the tax free threshold are fine.Solved1.6KViews0likes3Comments