ContributionsMost RecentMost LikesSolutionsImporting Customer Card but lost transaction history Hi MYOB, After unexpectedly 'losing' a Customer Card, I imported Cards from a backup file but find that although the customer card has been restored, there is no transaction history. What have I done wrong? Thanks Keith SolvedRecurring Bill with incorrect Total Hi Users, I have created a recurring bill transaction but the Total owing in the Recurring Transaction List incorrectly shows the Subtotal (before tax amount) rather than the correct Total (incl tax). Is this a user error? Thanks Keith Re: Unable to open Sample Files (2022.9) Thanks for confirming, John. I'll try to reach MYOB.... Unable to open Sample Files (2022.9) AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB Any advice?? SolvedRe: STP Error: Your Payroll information doesn't meet the ATO requirements Hi Sam - thanks for your response. Yes, the pay run was 'accepted' by the ATO. We will monitor the next pay run & contact you if the error persists. Regards Keith STP Error: Your Payroll information doesn't meet the ATO requirements Hi - Just processed first pays for the new year & met the above error regarding payroll information not meeting ATO requirements. The pay run was processed & accepted by the ATO. Repeated checks of the employee card file fails to find error. Nor does the MYOB function 'Check Payroll Details' detect any setup errors. Is this a temporary error or do I need to check someting else? Thanks SolvedPayroll templates in browser version Hi MYOB - we have just run our first pay run in the browser version but find there is no option to use the customised Payslip (for emailing & printing) - that is the default in the desktop version. Can you please advise if there is somewhere in the browser version to select our customised payslip?? Thanks Keith SolvedPay Liabilities in web version Hi - I use the Pay Liabilities function in the desktop version for BAS/IAS & Super payments. I am unable to locate this function in the web version & wanted to confirm that I need to return to the desktop version for these entries. Thanks Keith SolvedRe: Manual BAS & T1 Setup Fields Thanks Tracey - the P&L (Cash) report does match the T1 total. I mistakenly thought the Total Income (T1) would be the same as the Total Sale Value on the GST report. Close, but not the same! Thanks for your reply Keith Manual BAS & T1 Setup Fields The T1 field in the manual BAS is returning different amounts for a number of accounts compared with reports run directly on those accounts for the same date range. Is it possible that there has been some change to the mapping of those accounts with the fields in T1? Thanks Keith Solved