Forum Discussion

CatherineCE's avatar
CatherineCE
Experienced Cover User
7 months ago

Can't confirm company file - PLEASE HELP!

Hello! I need to confirm my company file but it won't work because I'm "unable to connect to MYOB's Online Confirmation Service" from within the program and can't do it online either. The page that v...
CatherineCE's avatar
CatherineCE
Experienced Cover User

No Shella_A , I will not upgrade my file and lose my perpetual license. I expect you or someone higher up in MYOB to fix the temporarily out of order page that would allow us all to confirm our files and get on with our dreary lives.

 

I am going to send you my MYOB details in a private message. Much obliged if you could respond in a prompt,  transparent and helpful way.

 

Cheers,

Catherine

davidoz's avatar
davidoz
User
4 months ago

were you able to reslove your issue? im am currenlty experiancing the same, i have been locked out of my company files, and all attempts to fix this have failed to date.

 

i too am not prepared to upgrade my file and lose my perpetual license.

 

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi davidoz,

     

    Thank you for your post, and welcome to the Community forum!

     

    I understand the importance of resolving this issue promptly. I will reach out to you via private message to gather more information so that we can further assist you in resolving your concern. Please keep an eye on your Community forum inbox, and we'll continue through that channel.

     

    Please feel free to reach out if you need further help.

     

    Cheers,
    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi davidoz,

       

      Thank you for working with me via private message. I've sent you the license file for you to be able to confirm your file. Please let me know if you require further assistance.

       

      If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

      Cheers,

      Princess

  • CatherineCE's avatar
    CatherineCE
    Experienced Cover User
    4 months ago

    Hi David,

     

    I resolved the problem by forking out $12 to a third party (you can find the name on this forum but I'll also find it for you) rather than waiting for MYOB to pretend that they'd fixed the problem that they'd clearly made and let us all back in. That was after a lot of people again threatened to sue them.

     

    If you read through all the comments and posts back at the beginning of the year you'll get the picture.

     

    Good luck! MYOB has us over a barrel. Yay for rampant capitalism and foreign ownership!

     

    Catherine

     

    PS. Here's the info you need:

    See this link with some thoughts on the 'free' upgrade. 

     

    For a confirmation code -  try https://www.fghtables.com/myob/confirmation6.php

    Costs $12 but may save you some time dealing with MYOB for a solution.