How to set up your profile on our Community Forum
Hey everyone! Here is a short guide on how to set up your profile on our Community Forum. To start, you'll want to click on your profile icon on the top right of your screen. Click onMy Settings From there you'll be able to edit your Username and fill in thePersonal Informationfields. Toupdateyour profile picture, click on the pencil icon on the top right and you'll be able to upload your own or choose from ones already available. Feel free to reach out if you have any further questions or suggestions! Cheers, Amanda.8Views0likes0CommentsOld inventory report is not available anymore
Hello team We recently changed over to using Locations in our records, and one unintended outcome is that when we run a Summary of our inventory we are getting the items grouped by locations, and totals under each line of product. The old version of this report did not group, nor provide totals for each line of stock. The old report just gave us all our items and values (things like supplier, quantity on hand etc we would remove from the report as it was not needed for our report purposes). The new report requires much manipulation in Excel and is such a waste of time compared to what I could do quickly with the old report type. Please reinstate the old report type as a reporting option, just a simple list of all inventory with its corresponding value (yes you can leave in the Supplier and Quantity on Hand columns etc), but please please please bring it back. I await patiently for the good news.... cheers31Views0likes5CommentsPetsy
RE: Payroll Reporting and Single Touch Payroll (STP) Hello everyone, I am new to MYOB, so I need some help. I am trying to finalise the payroll for the financial year 30.6.2024 and found that some of the wages lodged with the ATO during the quarter April 2024 to June 2024 have been lodged as Update Events, instead of Pay Events. Even though the Payroll Register Report and the Payroll Activity Statement and the EOF Finalisation all agree with the MYOB Accounts, I am afraid that the ATO figures does not agree with my records and only show 3 weeks wages as being lodged, instead of the 13 weeks for the quarter. Also, back in January 2024, I lodged an amendment to cancel a pay run, but the ATO did not receive or it was not processed, even though the STP Report shows the amendment as being lodged. The ATO is showing the wage as paid when it actually wasn't. I have been reading up all the "What to do" items online, and I think its alright, but its hard when you are unable to talk to someone, who can actually explain. Can someone help me as to what I should be doing.28Views0likes3CommentsResolved > Monitoring: MYOB PayGlobal Online - customers unable to login 11/07/24
**Update 12:30pm AU - We have been advised by our vendor that they have resolved the underlying issue causing the PayGlobal connectivity disruption.We will continue to monitor the system as it stabilizes. Hello Community, We wanted to notify you that MYOB PayGlobal Online is experiencing an issue affecting customers ability to log in to the software. Our teams are investigating the issue and focused on resolving this as soon as possible. We apologise for any disruption this has caused for our customers. For the latest updates on this event, please visit our StatusHub (status.myob.com).22Views0likes0CommentsPAYG Payroll tax rate incorrect
Good morning, I have just tried to complete the first payroll for the new financial year and the tax rate on our pays is very low - incorrect. ie Gross wages $1800 - tax rate $39. I have checked the date on the tax update and it says the 1st of July. Would really appreciate some insight as we need to pay the wages today (Wed 10th July). Thank you12Views0likes1CommentGST Report figures not same has BAS/PAYG Activity Statement
I'm having a hard time accepting my figures on the GST Summary Accrual and Payroll Summary reports don't match up to the BAS/PAYG Activity Statement. Payroll Report matches STP and has been correct all year. As I haven't had this problem before, I'm unable to work out why? GST Summary Sales Value is out by $2771 making GST collected out by $252 PAYG is out by $4627 GST on Purchases is out by $6072 making overall as an overpayment of $1193. The period has been locked 31/3/24. Last financial year, it took 4-5 days for the figures to filter through correctly and were updating daily, but this years figures seem to be fixed. I have signed in to our Business Portal to check if anything is outstanding and its showing zero owing. Your soonest feedback much appreciated.15Views0likes2CommentsEOFY Payroll finalisation
Hoping someone has experience this and can point me to a fix. EOFY Payroll Payroll activity and payroll summary report matches Payroll reporting - Year to date verification report ... total Salary wages does not match the payroll activity or summary ... is understated. Has anyone come across this?52Views1like5CommentsImport Error 2603 Banking Information is incomplete
Tying to update pay rates via import and only have the field that I need - Card ID, Rate but it will not import and the error is "2603 Banking Information is incomplete" I am just needing the rate increase imported and do want to export over 3000 employee cards from 13 files again to add the banking details. Any work arounds please as this should just be a very simple exercise.47Views0likes3CommentsHow to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click ontoProduct Help & Ideasfrom the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to selectCreate a Poston the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.815Views3likes16CommentsETP for Some Terminated Employees Not On STP Verification Report
We started myob payroll mid-year and entered opening balances on the pay history for each employee's card file. Fast forward to end of 2024, all payroll categories between Payroll Summary / Payroll Register and STP Verification reports match except for ETP paid to employees who were terminated before the transition to myob payroll. ETP figures for employees who were paid from MYOB payroll appear correctly on the STP Verification Report. Somehow, even though all other categories like Gross Wages, Allowances, etc on the pay history for those terminated employees carried across to STP report correctly, only the ETP figures did not. I have tried doing updates but that did not work. What else can be done?48Views0likes3CommentsNegative super amount in pay liabilities
I have a negative superannuation amount showing in pay liabilities which I cannot clear. The amount of super was from wages paid to an employee over several pay periods and then paid to the super fund. There was an incorrect wage category set up which the super was calculating from. Once the error was found the amounts were then refunded from the super fund. I created pay runs for each of the pay periods and entered the super amounts as negative figures and the pays were recorded with as zero/Void. Now these show as a negative amount in the pay liabilities window. How do I clear this?13Views0likes1CommentTax Table revision 24/25
Hi all, I am trying to run my payroll for last week (24 - 28th June) which i always run the following monday but my tax tables have already automaticly updated already to show the revision date of 1/7/24 which means my staff pays will be getting the new tax table for their final weeks pay in June. How do i change this so the tax tables are the old ones while i process their pays for last week?159Views0likes7CommentsI can't log into MYOB essentials
I'm trying to log into MYOB essentials, I can see essentials had a name change to Business Payroll Only. I have been charged $12 each month, but when I try to log in there is no company file listed. If I try to log into the new Business Payroll Only it comes up with a subscription set up, and new charges of $9. Please assist.19Views0likes1CommentEOFY multiple
We are trying to Close off multiple financial years using Account Right 2024.5 but the system only show 2023. I have read posts on this forum and it confirms the following:- Can I close multiple financial years? If you haven't closed the financial year in a while, you can repeat the above process to close multiple years (doing it one year at a time). How do we select previous years ?12Views0likes1CommentInventory quantity error on Items list in MYOB for 3 different items
We tried to save a Customer invoice in MYOB and it wouldn't let us, we found item code PFRKG_WOP125 has an incorrect amount showing in the items list (copy below). In the Items register it is showing as Nil which is correct. We found three items with the same issue, are we able to correct the three errors showing in the report below. Code # PFRKG_WOP125, Code # PFRKG_TB80BEF, Code # PFRKG_TB80THI All should be a Nil value.12Views0likes1CommentBulk Employee emails
Hi all, I would like to send a bulk email to employees to notify them that there employment summaries are available to download from their MyGov account. Is there any way you can do this direct from MYOB? Prior to STP you were able to do this when generating the summary in MYOB.16Views0likes1CommentIncorrect STP Category
Hi I have just realised that the Paid Parental Leave has the wrong ATO Payroll Category. Currently as Gross Payments, when it should be Paid Parental Leave - P. It only affects one employee - all the PPL has been paid out and the employee is still on maternity leave. So no upcoming pays for her. What is the simplest way to correct this prior to the end of the year? Thanks36Views0likes3Comments