Since yesterday MYOB AccountRight Plus upgrade to 2024.11.1.15, all the invoice sent through AccountRight cannot be delivered to our business email, even the delivery status shows sent in myob "Sent Emails".
I have checked Preferences emailing setting, nothing changed. I also tried clearing the cache of the AccountRight, but still not working.
Can any one help me how to fix that?
Thank you very much!
Rebecca
Hi ACCEOS,
If clearing the AccountRight cache did not fix the issue, we may need to look further into this. Could you please reply with the diagnostic log of your application? AccountRight Diagnostic Log
Regards,
Earl
Hi.
I am having the same problem. I did a 'mock' invoice and sent it to co-workers. It never arrived to either of them, nor to me. So perhaps there is an issue with the update that was performed earlier this week?
Cassie
Hi,
We called the Microsoft outlook, they found our email block the invoice email though AccountRight as outlook trade AccountRight as unsafe sender. Not sure is the updates change something, so outlook not trust it any more.
We found all the invoice email though AccountRight are going to spam and blocked by outlook after we update MYOB.
Don't know why this happened, maybe the upgrade changed some setting we didn't know.
Anyway, it has been fixed.
Thanks
Hi Earl
I have the same problem. Do you have a 'fix' for it? See my comments below.
Cassie
How did you fix it? Or did MYOB do something?
Cassie
You have to call Microsoft team to release the block invoice and add AccountRight to trust/safe sender.
