Hi MYOB support,
Our client has sent an invitation to us as an Advisor role, but we have yet to receive the invitation. Previously, we were an active user, but client cancelled all user access, so now have to re-invite.
The company name is ******
Looking forward to your response. Your prompt attention to this matter will be greatly appreciated.
Kind regards,
Chris
Hi ChrisBan,
I've taken a look at your account and the ticket you submitted. Good news! Your email address, which was previously inactivated, has now been successfully reactivated. You should be able to log in using your email address now. If you still can't log in, please reach out directly to our support team on live chat via the virtual assistant MOCA, so they can further look into your case and email address.
Cheers,
Princess
Our client sent an invitation to their file, but they thought something was incorrect, so they cancelled the invitation, there is nothing wrong. We have looked at the cancelled invitation, and there is no way to uncancel, delete, or resend the invitation. can you pelase remove or reactivate the invitation
Hi FindexTent,
Totally get how confusing that would be. Easy mistake to make, so no stress at all. Once an invitation's been cancelled, there isn't a way to reactivate or undo it on the file. The good news is nothing's actually broken or wrong on your end. Just send a brand-new invitation to the user again, and they'll be able to accept it as normal. Here's a quick guide on how to invite them again: Inviting a user to your MYOB business.
And if you still run into any trouble after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can jump in and help straight away.
Regards,
Sai
Isaiah_C
When we do that it says There is already a user with this email. Enter a different email.
can you please delete the cancelled invitations or users so our client can reinvite us
