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AidenC's avatar
AidenC
MYOB Staff
14 days ago

Great News! Extended Hours for EOFY Support!

Hey everyone,

 

We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period.

 

That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update!

 

From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates:

 

Phone:
Mon-Friday 9am-5pm
Sat-Sun 9am-5pm

 

Chat:
Mon-Friday 9am-7pm
Sat-Sun 9am-5pm

 

You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice.

 

Wishing you a smooth and successful EOFY!

 

Cheers,

Aiden from MYOB

2 Replies

  • I tried to phone today 02/07/25 at 15:10 hrs ( Perth WA ) and the Help desk was closed! What about WA, are we not important enough to be able to get support. 

  • AidenC's avatar
    AidenC
    MYOB Staff
    13 days ago

    Hey ericham122​ 

    I know it's not ideal but unfortunately our phone lines close at 5pm AEST, however our chat support lines are open until 7pm AEST (5pm AWST) for any assistance you may need.

    Please let me know if you have any questions.

    Thanks,
    Aiden

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