I have a payment that was incorrect receipted and want to delete it. I have removed the bank deposit and have all the rights to delete. Payment/ Receipt is greyed out and need this fixed as holding up my end of month reconcile. Could someone assist ASAP. Thank you
Note: The Invoice was issued in September, receipted to order in September but actually paid in October.
Thank you
Hi Rebecca, I had the same issue today ( as well as not being able to create bills from the InTray) but I went to the online version and managed to delete the duplicated bill. Give that a try as I can see that MYOB has made any suggestions.
Hi Rebecca711,
If you're having trouble deleting a payment, there could be several reasons for this. First, check if the bank deposit linked to the payment has been deleted. Additionally, ensure that the first two options in the security tab of the preferences window are not checked, as these settings might prevent the deletion. If the payment you're trying to delete resulted in an overpayment that was applied to another invoice, you may need to reverse it instead of deleting it.
Feel free to post again if you need any further help.
Thanks,
Genreve
Hi Genreve, as I stated in above request. All of your suggestions have been tried prior to asking for assistance.
Would like support asap. Thank you
Hi Rebecca711,
If you need immediate assistance, the Community Forum isn't the best place to get support. Instead, you should create a support ticket from the MyAccount window or use MOCA to get routed to Live Chat support.
For any other help that doesn't require urgent attention, feel free to create a new thread in the forum.
Thanks,
Genreve
