Bankfeeds defaulting to closed bank account

Hi DanaCabrera,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

Making an account inactive will remove that account from appearing in the select list or in the dropdown arrow in the Bank Feeds screen. Can you please confirm if this account shown in your bank feeds is inactive in the Account List window? If it's still showing as your default bank account, the only way to get rid of it would be to delete the bank account via Edit >> Delete Account. However, if transactions have been recorded against it or it is a linked account, you can't delete it. I've sent you a private message to discuss this further. Please check your inbox by going to your profile in the community forum and then selecting the envelope icon.

Cheers,

Princess

I have the same issue, frustrating. Did you ever receive an actual solution to this discussion?

Hi there, Myob assured me in September that the matter had been "escalated to the appropriate team" and I've heard nothing since 😐

Hi DanaCabrera,

Thanks for reaching out and my apologies for the late response.  I'll be continuing to follow up on your case. I've sent you a private message to collect some additional information. Please take a moment to check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl

Hi Earl, 

Thank you for your reply. The last message in my inbox is from you from September. 

Please re-send or let me know here what additional information you require so I can provide it to you.

Thanks

Dana

Hi DanaCabrera,

Thank you for the confirmation. I have reopened this case. Could you kindly verify whether the account appearing in your bank feeds is marked as inactive in the Account List window? If it continues to be designated as your default bank account, the only method to remove it is by deleting the bank account through the "Edit" menu and selecting "Delete Account." However, please note that if transactions have been recorded against it or if it is a linked account, deletion may not be possible. Could you kindly also respond with a screenshot?

Regards,
Earl

Hi Earl, I pm'ed you

Hi DanaCabrera,

I've responded to your message. Kindly check your inbox.

Regards,
Earl

I also have the same issue, very frustrating!

Hi AliParke9999,

Thanks for your post, and welcome to the MYOB Community Forum.

Making an account inactive should remove it from your selection options, but it seems like that might not be happening in your case.

Could you double-check if the account you're seeing in your bank feeds is marked as inactive in your Account List window? If it's still showing up as your default bank account, you might need to delete it by going to Edit > Delete Account. Just keep in mind, if there are transactions recorded against it or if it's linked, deletion might not be an option.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen