Forum Discussion

ryadre's avatar
ryadre
Trusted User
2 years ago

Have received my first online payment, it hasn't automatically done anything in accountright

Hi all

I have received my first online credit card payment here  in NZ after a week or so.

I have used the Online payment report function to view where the money has come from and how any fees and surcharges are made up

 

So at this stage in my bank feed I am showing a payment of $282.64 has been put into my bank account.

The original invoice was for $281.75 so a difference of 89cents extra

 

So now I have an Open invoice in Accountright and a bank payment made to me of $282.64

From what I read this should have automatically closed the invoice and allocated the fees to my Merchant Fees ledger fees account that I have chosen and saved in the Online settings?

 

And also the payment should have been recorded in the bank account for Undeposited funds (I have seen that I hadnt selected the correct account for this, it had defaulted to a Trade Debtors account but I cant see it in there either, and have since changed it to the Undeposited funds account). At setup time for Online Payments I wasnt told I had to link any other accounts... only the Ledger account for Merchant fees.

 

So any advice please what I need to do now, and what/how its meant to happen in the future? I have read what I can in the online help sections.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi ryadre


    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your difficulties matching your online invoice payment bank feeds to your ledger transaction. Generally, after an invoice has been via online payment the invoice in the file would be closed to and as mentioned would be sitting inside an undeposited funds account. May I get you to check on the invoice the payment was connected to see if it was paid and closed? Also, if the invoice is closed could you send us screenshots of the recap of the payment transaction and the bank feed transaction? 

     

    Let us know if you require any further assistance with this. 


    Thanks,
    Genreve