Forum Discussion

angeworm's avatar
angeworm
Contributing Cover User
2 years ago
Solved

malfunction / errors

Have 2 transations that have appeared overnight in undeposited funds.  both in minus and dated 18 months ago!

Also 1 of them doesnt even have a card file ?  Definately a malfunction how do I clear them?

 

  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi angeworm,

     

     Thank you for your post.

     

    It sounds like you're encountering an unexpected issue with your transactions. To address this, kindly check the accuracy of these transactions. Ensure that they weren't mistakenly recorded. Transactions dated 18 months ago appearing suddenly in undeposited funds might be a system glitch. Confirm if these transactions were previously reconciled or if they have any relation to your past transactions. To investigate further, I'll be reaching out to you via private message to gather additional information regarding this matter. Kindly keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi angeworm,

     

     Thank you for your post.

     

    It sounds like you're encountering an unexpected issue with your transactions. To address this, kindly check the accuracy of these transactions. Ensure that they weren't mistakenly recorded. Transactions dated 18 months ago appearing suddenly in undeposited funds might be a system glitch. Confirm if these transactions were previously reconciled or if they have any relation to your past transactions. To investigate further, I'll be reaching out to you via private message to gather additional information regarding this matter. Kindly keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.

     

    Cheers,

    Princess

    • angeworm's avatar
      angeworm
      Contributing Cover User
      2 years ago

      Hi,  Thanks for replying - It has been resolved.. turns out our accountant was the culprit!

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi angeworm,

         

        Thank you for your response. I am glad to hear that the issue has been resolved! Please be informed that I will be closing the thread now. If you encounter any more hiccups or need further assistance in the future, don't hesitate to reach out. I'm here to help!

         

        Cheers,

        Princess

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