Missing some bank feed transactions
Hi. My client's bank feed seems to regularly miss certain transactions. Usually medicare deposits that can be near the end of the month. This just seems strange. Is it a known thing?
Forum Discussion
Hi ChrisS1,
Thank you for letting us know about your concern and welcome to the Community Forum! We are aware of an incident currently impacted some users accessing their bank feeds. Our development team are working to resolve this as quickly as possible.
Please let me know if you need further help.
Kind regards,
Sai
Hi Sai,
Thanks for the response. If the client is correct it seems that this has been happpening for some time. Perhaps more than 12 months so its not a recent issue. Simply some transactions dont come through on the bank feed. Does complicate things.
Sai - one more question is there any way possible that somebody could delete a bank feed transaction and completely remove it from the register (ie not just hide it but actually delete it).
Hi ChrisS1,
Thank you for your patience and for the response. I do apologize for the inconvenience that you are experiencing about your bank feeds, but rest assured that our development team is working to fix this permanently.
Yes, we have a specific team that can delete bank feed transactions. We can raise it to them for us to remove it completely from the register.
Please let me know if you need further help.
Kind regards,
Sai
