Hi BelindaOD,
Thank you for your post.
In this matter, there are things that you may need to double-check. When importing data to AccountRight, make sure that the CSV file you're trying to import is correctly formatted. Check for any irregularities, such as missing or extra columns, unexpected changes, or inconsistencies in the data. Once you've checked all the fields, try importing the data again. If there's any error in the data, an import log is created at the end of the import process. It's a text file that details any issue with the import, and there's a link to it from the conclusion step of the import and export assistant. If you stop the import before it's finished, the import log won't be created.
Kindly refer to this Help article, Import and Export Fields, that has detailed information about importing data.
Please let me know if you require any further assistance with this. I'm here to help.
Cheers,
Princess