I have an older version of the AccountRight Basics AU 2014.4.16.7861. I have previously confirmed the company file via email and my myob details and then received a confirmation file that worked fine.
However, this time, I get no email replies so am trying the myob Community to resolve.
I tried the Activating and confirming older MYOB products but have no company file code so get nowhere.
Now stuck with Read Only and needing the do BAS.
Help! Grant
Hi Sheldon​,
That's definitely not ideal, especially when you're ready to tackle your BAS but find yourself stuck in 'Read Only' mode. If the self-serve confirmation process didn't work out, the best move is to reach out to our team directly through live chat via our virtual assistant MOCA. They'll be able to give you a hand with confirming your files and get you back on track with your BAS.
Cheers,
Princess
I tried MOCA but stalled at the first hurdle. Product is "AccountRight Basics" is not an option I saw so I got nowhere. MOCA and Contact Us need an active Account but my software is standalone.
