Unable to open file in 2018.2.1

Question

I have an offline non subscription version of Accountright 2018.2.1 and am unable to open my 2 company files. I get the "Unable to open file" and have followed the instructions to reload the backup file with the same results. The website suggests that I need to upgrade to version 2023.5.0 so I downloaded that and am unable to upgrade one of the company files as when you search the file it wont allow you to find it as it is not looking for files with an ext "myox" of which both of mine have. I have reconciled my accounts in the 2018.2.1 version but when you go to click reconcile it gives you the error message and you lose all of your recent entries. How can I fix this?

1) do I have to upgrade to 2023 version for offline?

2) Can I remain offline without a subscription?

3) Am I better off deleting the 2023 version?

4) Why am I getting these issues when I am not even online?

genreve_s · Answer

Hi Kevin9,&nbsp;
&nbsp;
Thanks for reaching out.&nbsp;
&nbsp;
I understand we need to open the company file to work. Generally, there is no need for a subscription or to be in the latest version to use a perpetual license. For us to investigate this, may I request that you send us a diagnostic log of your AccountRight via private message?
&nbsp;
We look forward to your response.&nbsp;
&nbsp;
Cheers,&nbsp;
Genreve

kevin9 · Answer

I have attempted to access this from 2 seperate computers and have the same issue.

genreve_s · Answer

Hi Kevin9,&nbsp;
&nbsp;
Thanks for the response and the additional information.
&nbsp;
May I ask for you to send a private message containing the diagnostic log to see what is causing the issue?&nbsp;
&nbsp;
Thanks,&nbsp;
Genreve

genreve_s · Answer

Hi Kevin9,
&nbsp;
Let us know if you need help with finding your diagnostic logs, or if you still have an issue accessing your file. We are happy to help.&nbsp;
&nbsp;
We look forward to your response.&nbsp;
&nbsp;
Cheers,&nbsp;
Genreve

kevin9 · Answer

where are these logs located?I have spent hours on the phone to technical support and they have had me update to accountright 2023.6 which did not help, then remove all software and install 2023.6 again as a fresh install. I have 2 company files of which one upgraded and worked but the main company file will not upgrade. It produces an error log "Time: Tuesday, 18 July 2023 5:45:47 PM Code:&nbsp;System.Data.SqlServerCe.SqlCeException Message:The database file may be corrupted. Run the repair utility to check the database file.".&nbsp;It appears that the file is corrupted, How do I fix this?

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Unable to open file in 2018.2.1

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