CLOSED – Resolved 27/10/2023 08:36:49AM AEDT Thanks for your patience while we worked on this issue.Service has now been restored. UPDATE 3 – Identified 27/10/2023 12:11:05PM AEDT We apologise for the inconvenience caused. A small number of AccountRight customers are experiencing intermittent connection errors when logging into their files. Our team has identified the issue and is working on a solution.We ask the affected customers to try logging in again in a few hours.Thank you for your patience and understanding. UPDATE 2 – Identified 26/10/2023 01:42:07PM AEDT Our team is investigating an issue where some of the AccountRight customers trying to log in to their files are getting an error " The account is disabled." UPDATE 1:Thanks for your patience while we worked on this issue.Service has now been restored. Our team is investigating an issue where some of the AccountRight customers trying to log in to their files are getting an error " The account is disabled."We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. For more updates refer to our status page MYOB

Hi QLDcardio Thanks for reaching out. Yes, it could be likely related to this incident.We see some customers get a "connection error" and few reports of file stuck on upgrading. Appreciate your understanding. Cheers Priya Selvaraj

We are getting both of these messages. Any idea on how long before it's working again?

Our service has not yet been restored. I am still getting the connection error. I have restarted the PC but unfortunately this has not helped the issue.

Niether has ours located in QLD

Forum Discussion

PriyaSelvaraj

MYOB Staff

2 years ago

AccountRight customers unable to login into their files-RESOLVED

UPDATE 1:Thanks for your patience while we worked on this issue.Service has now been restored.

Our team is investigating an issue where some of the AccountRight customers trying to log in to their files are getting an error " The account is disabled."

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. For more updates refer to our status page MYOB

34 Replies

PriyaSelvaraj
MYOB Staff
2 years ago
Hi QLDcardio

Thanks for reaching out. Yes, it could be likely related to this incident.We see some customers get a "connection error" and few reports of file stuck on upgrading.

Appreciate your understanding.

Cheers

Priya Selvaraj
ClareBP
Contributing User
2 years ago
we are having the same issue
ClareBP
Contributing User
2 years ago
We are getting both of these messages. Any idea on how long before it's working again?
QLDcardio
Member
2 years ago
Our service has not yet been restored. I am still getting the connection error. I have restarted the PC but unfortunately this has not helped the issue.
ClareBP
Contributing User
2 years ago
Niether has ours located in QLD
Vector
Experienced Cover User
2 years ago
I am now restored, but I needed to close down and then re-open my computer.

Have a great day everyone.
mp2200
Member
2 years ago
is myob only working on case to case basis when everyone can't access/login the file??
QLDcardio
Member
2 years ago
I am unable to log into MYOB also today however, error says "connection error". Would this be the same as the known log in issue?
Kasey
QLDcardio
Member
2 years ago
I am unable to log into MYOB also today however, error says "connection error". Would this be the same as the known log in issue?
Kasey
QLDcardio
Member
2 years ago
Also in QLD