Back up in Progress - Can't open company file

Question

Hello!&nbsp;I have tried to open MYOB this morning however it is coming up with a window saying 'Backup in progress - This company file is currently backing up. You can sign on once the backup is complete.'&nbsp;Last night there was a connection error when backing up, but it appears to connect and finish backing up as I got a back up complete message. However upon investigation this morning there is no back up file saved.Can you please tell me how to fix this!

hannah_v · Answer

Hi, KirstenD2. Thank you for your post. We're glad to see you here in the Community Forum.
&nbsp;
To assist you promptly, can you please confirm the following information through a private message:
&nbsp;
1. Serial number2. Company File Number / Name3. Email Address and Full name.&nbsp;
Once we have this information, we'll be better equipped to help you resolve the activation issue for your company file.&nbsp;Thank you for your cooperation.Cheers,
Hannah
&nbsp;

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Back up in Progress - Can't open company file

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