Forum Discussion

slf23's avatar
slf23
Experienced Cover User
2 years ago

Backup in Progress cannot open file

Hi, hoping you can help.  We are receiving this message on our SLF Consulting PL T/As Sportspower Bega database.  Could you please look at this for us and let us know when we can retry.  Thanks and regards, Sherryn Fletcher

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi slf23,

     

    Thanks for reaching out. 

     

    So that I can assist with this, can you please confirm the last 4-digits of your serial number? 

  • slf23's avatar
    slf23
    Experienced Cover User
    2 years ago

    Hoping you can help.

     

    We have two databases.  Our SLF Consulting PL TA Sportspower Bega Database will not up because of the backup in progress message. Could you please assist us with this.

     

    Many thanks and kind regards,

     

     

    • Sam_R's avatar
      Sam_R
      Former Staff
      2 years ago

      slf23,

       

      Happy to assist you with this.

       

      Can you please confirm the last 4-digits of your serial number? 

    • slf23's avatar
      slf23
      Experienced Cover User
      2 years ago

      Hi, really need your help.   I have requested this twice earlier today and now urgently need someone to look at our SLF Consulting Pty Ltd T/A Sportspower Bega database as it is stuck in backup in progress.

       

      Could you please look into this and advise when fixed.

       

      I have provided the last four digits of my serial number in a previous email, but here it is again for your records:

      0622.

       

      Could you please confirm when we will be able to open the database.

       

      Thanks and regards,

       

      Sherryn Fletcher

      • Steven_M's avatar
        Steven_M
        Former Staff
        2 years ago

        Hi slf23 

         

        Give that company file a whirl now. I have reset it back to Active for you.

        Do let us know how you get on and if you require further assistance.