Forum Discussion

TrangC's avatar
TrangC
2 months ago

Can't open backup file

Hi,

 

We have a backup file for MYOB which we can't open after upgrade (the system keeps crashing opening the file).

 

We have other backup files that can be upgraded and opened fine. 

 

I have attached the error log.

 

Regards,

Trang

Desktop
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi there TrangC,

     

    Thanks for providing the error log. You'll need a fix script to sort out the issue with your file not opening after the upgrade. Just get in touch with our support team on Live Chat via our virtual assistant, MOCA, and they'll run the fix and get things back on track.

     

    Cheers,

    Doreen

  • Saldrum's avatar
    Saldrum
    Cover User
    2 months ago

    Hi, I'm having exactly the same issue.  I've asked via MOCA and can't get any help

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 months ago

      Hi Saldrum,

       

      If you're having trouble with MOCA, there are several options to reach out to our support team. Just visit our website here and go to the 'Get help from our team' section to explore the available support options.

       

       

      Regards,

      Sai 

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