Can't open backup file

Hi there TrangC,

Thanks for providing the error log. You'll need a fix script to sort out the issue with your file not opening after the upgrade. Just get in touch with our support team on Live Chat via our virtual assistant, MOCA, and they'll run the fix and get things back on track.

Cheers,

Doreen

Hi, I'm having exactly the same issue.  I've asked via MOCA and can't get any help

Hi Saldrum,

If you're having trouble with MOCA, there are several options to reach out to our support team. Just visit our website here and go to the 'Get help from our team' section to explore the available support options.

Regards,

Sai