Hi. I use 5 Account Right Live online files. I cant sign in to any of them. Two Factor Id says it's sent an authentication code, but the email is incorrect for 3 of the files. And the authentication code isnt arriving anyway. I've tried changing the email address in My Myob, but it wont allow it.
Please help. Five businesses are paralysed at the moment.
Thanks
Hi Vicki,
Thank you for your post.
I just wanted you to know that I have responded to your other post, and I've also reached out to you via our private message. I'll be closing this thread so we can discuss and address your issue in the private message channel.
Please feel free to reply to my private message or create a new post if you need help in the future. I'm happy to help.
Cheers,
Princess
Thanks Princess. I thought I had responded to all messages about this issue, so I am sorry if I missed this one. Everything is working now, so thank you.
Hi Vicki,
Thank you for getting back to us and letting us know that your issue has been resolved. We greatly appreciate you taking the time to update us regarding this issue. If you've encountered any issues or any other concerns in the future, please don't hesitate to create a new post again. Our community forum team is always here to assist you and provide solutions to any challenges you may face.
Cheers,
Princess
Hi, I have 4 company files with 3 different email sign ins.
I can't get one opened. I keep entering Email then password, and it keeps going back to the
Welcome to Account Right screen without going through the 6 digit authentication stage being sent to an email.
How do I get signed in?
Hi Jodie23,
Thank you for your post. Please allow me to extend you a warm welcome to the Community forum!
I understand that you're having trouble logging into one of your company files. I'm here to assist you, and I'm sorry for the late response. Are you still experiencing this issue?
If so, please don't hesitate to let me know, and I'd be more than happy to assist further.
Cheers,
Princess
