Hi,My role is setup as Administrator in MYOB but I need to be changed to Owner role and my bookkeeper changed from owner to Administrator. How can I do that? I also need to give access to my accountant to see MYOB data but don't know how to invite her to MYOB. Thanks for your help in adavance.Anu

Hi anu_p, Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource. An Owner user is typically the primary/billing contact on an account. To change or update an AccountRight Live owner, the primary contact or the current AccountRight Live owner can get in touch with us to update that user access. I'll be reaching out to you via private message to gather additional information. In terms of inviting your accountant to your AccountRight file, kindly refer to this Help article, which has detailed information to assist with this. Please keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel. Cheers,Princess

Hi,I replied to the email but not too sure if it was received back the message. Details of what was requested are below: I also would like to know how to remove access for someone or deactivate a user. Didn't want to share this information but I'm struggling to find where to send responses to as the email respond says that this email is not monitored. Thanks for your help. *edited post due to sensitive information publicly posted ^PR

Hi anu_p, Thank you for your response. We wanted to inform you that we've sent you a private message regarding your inquiry. For privacy and security reasons, we have also edited your post, as it contained sensitive information that was posted publicly. Please check your inbox for our private message, where we can discuss the details of your request more securely. Thank you for your understanding and cooperation. Cheers, Princess

Hi Princess,I'm not too sure if my book keeper has already sent you the change of ownership or not. When we started the new business my book keeper set up the MYOB for us and so he became the owner for MYOB whereas it is my business and I should have been setup as the owner. I think my book keeper is now realising that we might not be using his services soon so he is not ready to grant us access. Please let me know if he has responded and has made the change or not. If not, what can be option for me to do so that the ownership can go to me and I can remove him from having any access. Thanks.Regards,Anu

Hi anu_p, Thank you for your response. I understand the importance of ensuring that the ownership details in your MYOB account are accurate. However, to proceed and process the request, we need to communicate with the primary contact of the account. I've already sent the form to your bookkeeper’s email, and I’ll be checking this with the relevant team. In case they missed it, I'll be sending it again today. I also recommend you reach out to your bookkeeper directly and clarify the situation. Request that they update the ownership details in MYOB to reflect you as the owner. Please let me know how you go and if you require any further assistance with this. I'm here to help. Cheers, Princess

Change of Owner | MYOB Community

Princess_R
MYOB Moderator
2 years ago
Hi anu_p,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

An Owner user is typically the primary/billing contact on an account. To change or update an AccountRight Live owner, the primary contact or the current AccountRight Live owner can get in touch with us to update that user access. I'll be reaching out to you via private message to gather additional information. In terms of inviting your accountant to your AccountRight file, kindly refer to this Help article, which has detailed information to assist with this.

Please keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.

Cheers,
Princess
- anu_p
  Contributing User
  2 years ago
  Hi,
  I replied to the email but not too sure if it was received back the message. Details of what was requested are below:
  
  I also would like to know how to remove access for someone or deactivate a user.
  
  Didn't want to share this information but I'm struggling to find where to send responses to as the email respond says that this email is not monitored.
  
  Thanks for your help.
  
  *edited post due to sensitive information publicly posted ^PR
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi anu_p,
    
    Thank you for your response. We wanted to inform you that we've sent you a private message regarding your inquiry. For privacy and security reasons, we have also edited your post, as it contained sensitive information that was posted publicly. Please check your inbox for our private message, where we can discuss the details of your request more securely.
    
    Thank you for your understanding and cooperation.
    
    Cheers,
    
    Princess

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