Default date is 2018

Hi Doreen, 

Sorry I think I did not explain myself clearly enough. I know to change the filters to my intended date.

My issue is the date is always 2018, and I have to manually bring it to 2024. Why is it always preset to 2018 and not the current date?

Hi Jill10,

Have you checked your computer's region settings? If everything looks correct, you can also reach out to our support team through our live chat agents via the virtual assistant MOCA or submit a support ticket via MyAccount. This way, our team can look deeper into what might be causing the issue.

Cheers,

Princess

Hi, 

Yes I have checked those setting and they are correct.  I think I have a quirky MYOB, it has lot's of glitches :( 

Hi there nuggetsnoodles,

You can always change the date before running the report. This can be done under the Filter Report window. Simply select the desired date range or specific date you need for your report, and then run the report with the updated date. You can refer to the screenshot below.

Best regards,

Doreen

Hi nuggetsnoodles,

The problem you're experiencing with the date always defaulting to 2018 could be due to incorrect settings on your computer or within your AccountRight settings. First, make sure your computer's date and time settings are correct. Then, double-check your financial year settings by going to the Setup menu > Company Information.

If everything seems correct but the date still defaults to 2018, you should reach out to our support team for further assistance. You can connect with them via live chat through the virtual assistant MOCA or submit a support ticket through MyAccount.

Cheers,

Princess

mine does the same thing, it's very frustrating

Hi nuggetsnoodles , Jill10 , I would suggest clearing the cache for your browser. Cache's store old data, and occasionally need clearing out.

See How to clear cache in Firefox, Chrome, Opera, Safari, and Edge | Digital Trends for procedures.

Then restart the browser and log in again. Post the result here.

Hi Mike, 

I can try this, thanks.  I'm not using MYOB through a browser? it's the desktop version. 

Hi there Jill10,

You can clear your AccountRight cache by checking this link. If you still encounter any issues after clearing cache, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Best regards,

Doreen

Hi Doreen_P

Thanks.  I've done that, there were only two files in that folder.  I've reopened and it's still stuck on 2022.  I've got a few other issues, I will compile them and submit to MyAccount for checking.