Forum Discussion

marcus1204's avatar
marcus1204
4 months ago

Error when logging on as an employee

I am getting an error message asking to try again when I log on. My manager has readded me to her team already. I have also deleted and reinstalled the app. I have updated my password as well. But still no luck in logging on to my account. Appreciate any help please.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi marcus1204, 

     

    If troubleshooting the browser doesn't help, it might be a good idea to contact the support team to investigate further. Since you don't have access to the MyAccount window, you can use the MOCA live chat option to connect with a support agent.

     

    Regards,
    Genreve

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