I am trying to activate an old MYOB file (2016.3.19.1272) by phone and need a licence file. I have tried ringing MYOB but cannot get through. I have tried going on line to get confirmation code but cannot get a company file code.
How can I activate my company file?
Hi Glenorie
Thank you so much for your post and Welcome to the Community Forum! We do have a help article that will help you confirm/activate your Company File Online: Online Confirmation .
If you're having issues, please send me a private message with your Serial Number and Company File Code and I'll be happy to help.
Regards,
Earl
Thank you Earl. Unfortunately when I hit private message it just takes me to a page that says Private Messages but no where I can send a message. I cannot active on line. Would appreciate your assistance
Hi Glenorie , there is an issue with confirmation of older versions at the moment, and MYOB are recommending that affected users upgrade to the latest version (v2023.5). This option is available to all users.
Hi Glenorie
Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
I sincerely thank you for being patient and understanding to this issue. As of 04/7/2023 we do have an issue in confirming a company file in older version as per mike-James reply to your post. In addition to this, you may see an error prompt "Unable to automatically confirm your company file. You may not be connected to the internet, or your computer's firewall may not allow online confirmation. As for this matter, we recommend to upgrade your version of AccountRight to 2023.5 (latest Version).
Accept our sincere apologies for the trouble we have caused you. If you need further assistance in the future, please feel free to post again. We're happy to assist you.
Regards,
Cel
Thanks Sai - I spoke to someone from MYOB, who gave me the activation code
