Get a Serial Number for a new AR file

Hi Billygoat,

Thank you for the post and welcome to the Community Forum! I appreciate you for letting us know your concern. and I'll be glad to help you with this. Just to clarify, you want to create a new account so you can upload your new company file online? or you already have an account and want to put an existing company file online? Please let me know.

Please let me know if you need further help.

Kind regards,

Sai

Hi Sai,

I need an account right plus, currently offline but need a serial number & subcription to go online.

My bookkeeper is Liz Adamson, majuba@ominnet.net.ai can you please authorise Liz as well.

Regards,

Hi Billygoat,

Thank you for the response. If you want to have a new serial number and a subscription, you can sign up here MYOB Business. But if you have an offline file and it has a serial number, you need to contact our phone support or live chat support so they can add a live subscription for you. You can reach them by going to Contact us - MYOB Support.

Please let me know if you need further help.

Kind regards,

Sai

Hi Isaiah_C 

The file has been created offline but does not have a SN yet as I don't have a subscription and your help option doesn't seem to provide an easy way to do this for an AR Plus offline newly created file. The phone number is not available at this time of day (WST) so it's been a very frustrating process to try to setup the online file.

Regards

Beau

Hi Billygoat,

Thanks for reaching out and my apologies for the late response. MYOB provides you with a serial number when you purchase AccountRight.
 

You can enter your serial number when creating or activating a new company file. Before a company file is activated, you can also enter the serial number on the Company Information window (Setup menu > Company Information).

Please do let me know if you're still having this issue and one of us will be happy to assist.
Regards,
Earl